Frequently asked questions

Q. DO YOU HAVE WIFI?

Yes.

Q. WHAT IS THE CANCELLATION POLICY?

All of our tours may be cancelled for a 90% refund when cancelled at least 24 hours prior to the departure date. A 10% service fee for administration will not be refunded. All tours are non-refundable when cancelled within 24 hours prior to, or on, the departure date. Some tours cannot be cancelled once booked. This will be clearly noted on the tour’s product page. Non-refundable tours are generally connected to a special or time limited offer. If you have an emergency and absolutely can't travel on the date you originally planned your trip, let us know and we'll do everything we can to work with you.

Q. HOW LONG IS MY TICKET VALID FOR?

Your ticket is redeemable for up to 365 days from the purchase date. The ticket is usually valid for 24 hours after redemption from the local operator, same time the following day. The same principal applies for tickets valid for 72hours.

Q. IS THERE A DISCOUNT FOR PURCHASING TICKETS IN ADVANCE

Except for the peace of mind knowing that your sightseeing is already booked and ready at arrival, we always offer a 10 % online discount on all tickets.

Q. HOW WILL I RECEIVE MY TICKET?

Once you’ve completed the booking process you will see an electronic, ready-to-print ticket on your screen. We also send the ticket to you via e-mail.

Q. WHAT IF I AM AT A HOTEL AND DOES NOT HAVE ACCESS TO A PRINTER?

Ask the front desk to help you. Most hotels offer business services with access to printers and computers.

Q. WHY BOOK WITH SIGHTSEEING IRAN?

  • Book service direct from source
  • No hidden fees
  • Local customer service when you need it
  • Flexible cancellation
  • Lowest Price guarantee
  • Multisave discounts

Q. MY ONLINE TICKET HAS TODAY'S DATE ON IT, WHAT NOW?

Your online ticket has a validity of one year and is meant to be redeemed before use. As soon as you encounter one of our sales representatives or bus drivers, your online ticket will be swapped for the actual travel ticket. The 24 hour or 72 hour will begin from then effectively!